To understand how AI will reshape the future of work, there are few better places to start than India’s $280 billion business ...

The integration of AI into Contact Center as a Service and Unified Communications as a Service tools is having a measurable ...

Call center automation uses AI to streamline customer service. Discover how it works, explore tools, and gain expert tips to ...

CALL CENTER TRAINING: From left, Michelle Myers of Pink Callers, Angie Snow of Snow Business Coaching, and Erica Leonor of The Amzi Group are among those involved in the CSR Academy's live training ...

In this guest post, space enthusiast Brian of Travel on the Reg will share his best tips ... Space Center. If you just want a taste of the simulations involved, you can also book ATX Training ...

ICMI offers highly interactive, consultative-based call center training to advance the capabilities of a contact center team, some of which includes professional, high stakes certification.

That’s exactly why you can’t ignore your call center’s average handle time (AHT ... Consider that your team may have other tasks (including meetings and training) that may impact their utilization ...

Maintaining quality assurance (QA) within the contact center is essential for companies committed to ... such as customer satisfaction scores, first-call resolution, and average handle time, provide a ...

5 Call Queue Management Tips to Survive Peak Hour Traffic Your email has been sent Discover the best call queue management tactics to decrease wait times without hiring more call center agents.

To make a confidential report of suspected child abuse, call the TN Child Abuse Hotline at 1-877-237-0004. Educate yourself. Memphis Child Advocacy Center’s Stewards of Children training ...

Tips on Creating a Positive ... quit and keep turnover rates high. The typical call center spends $4,000 hiring a new worker and another $4,800 training him, according to Response Design Corporation.