As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations ...

I’d communicate goals clearly, provide targeted training, and set achievable milestones. Recognizing small wins and celebrating progress boosts morale. I’d foster teamwork, lead by example ...

It is Tec Centro's latest workplace training center in the Susquehanna Valley. It will provide people with the skills they need to get a good job."People who are unemployed or underemployed ...