NiCE (Nasdaq: NICE) today announced the launch of NiCE Inform AI, which provides Emergency Communications Centers (ECCs) with AI-driven transcription and search capabilities. This innovation helps ...

To understand how AI will reshape the future of work, there are few better places to start than India’s $280 billion business ...

The integration of AI into Contact Center as a Service and Unified Communications as a Service tools is having a measurable ...

Nebius's access to Nvidia's latest GPUs and rapid data center growth in Europe and the US position it strongly in a booming ...

Southern's diversified energy mix and strategic shift toward renewables position it well for long-term stability and ...

A panel of experts is calling for changes to prevent deaths linked to heat and exertion at the nation’s police academies.

Cyber Acoustics to Debut Agent Assist at CCW Las Vegas 2025: The New Standard for Agent Training and Simplified Call Center Operations Provided by GlobeNewswire Jun 3, 2025, 12:02:00 PM ...

EVERETT, Wash. — Snohomish County's new 911 call center will start taking emergency calls Wednesday morning. KING 5 got an exclusive look at the new space off Everett Mall Way. “Around the ...

Thorough training helps agents resolve issues more efficiently, reducing repeat calls and average handle time — two key factors in call center cost control. According to Yaniv Masjedi of digital ...

1 This is a supplementary financial measure, non-GAAP financial measure, or a non-GAAP ratio. Refer to Supplementary Financial Measures and Non-GAAP Financial Measures and Ratios advisory and ...

After years of protests and legal battles, Atlanta's 85-acre, $115-million public safety training center is opening. ... so we can replicate a domestic violence call, a lost child, ...

(TNS) — Atlanta’s public safety training center — an ambitious project announced on the heels of nationwide calls for police reform — will fully open today as officials cut the ribbon on ...