MEDIC leaders say the planned training facility at Central Piedmont’s Levine campus is vital to address space shortages and ...

To understand how AI will reshape the future of work, there are few better places to start than India’s $280 billion business ...

This story was provided to The Associated Press by the automotive website Edmunds.

The NAACP announced Monday the group will not invite President Donald Trump to its national convention next month in ...

Laura, a new homeless service worker training program, seeks to reduce burnout and make workers more effective in combating ...

The center includes space for simulated training and vehicle maintenance, with room for future expansion. When not in use by the Guard, the facility is available for public rental and West Des ...

The training center's design was created in collaboration ... This is a great take on reshaping what a locker room is, because it is not only about building team chemistry, but also giving players ...

The call center features a conference room, briefing room, training room, cafeteria, workout room, locker room, bathrooms, and showers. Fire Chief Kazuo Todd said he is glad to see the center ...

CALL CENTER TRAINING: From left, Michelle Myers of Pink Callers, Angie Snow of Snow Business Coaching, and Erica Leonor of The Amzi Group are among those involved in the CSR Academy's live training ...

training and technology to our representatives more efficiently,” a spokesperson for Charter said. Those currently working at the call center are being given the option to relocate to other ...

ICMI offers highly interactive, consultative-based call center training to advance the capabilities of a contact center team, some of which includes professional, high stakes certification.

Research from Forrester 2 notes that average handle time increased by 11% from 2013 to 2016, suggesting that there’s room for improvement for call center agents who are ... other tasks (including ...