The 18,600 sq. ft. space is set to open this fall Hello Brooklyn! BSE Global, which is the parent company of the ...

JVS offers free 5-month medical assistant training in Sacramento with paid internships and career support. Apply by Sunday to ...

The National Center for Urban Solutions (NCUS) held a graduation ceremony Tuesday to celebrate participants in its “Untapped ...

The fundamentals of contact center quality assurance, why it matters, how it’s implemented and what modern tools are driving ...

For nearly half a century, the Talking Leaves Job Corps Center has stood as a beacon of opportunity within the Cherokee ...

The call center responds to over 1,500 calls each month, totaling around 18,000 calls annually. While some requests are straightforward, others require deeper involvement and advocacy.

Lehigh County 988 call center will offer localized support for ... Staff from that team also run the Information & Referral program, ... Training includes online courses as well as live roleplays ...

EVERETT — A new University of Washington center is seeking to fill a training void for frontline responders in fire departments, better equipping them to respond to mental health and substance ...

Discover the top five call center training software options. ... SC Training, formerly known as EdApp, offers a range of blended learning tools for online and in-person training programs.

While a lack of training may be to blame, too often, they stem from unrealistic call center performance metrics placed upon agents. The main culprit here is the Average Handle Time (AHT) measurement.

Evaluating the effectiveness of call center training programs is crucial for ensuring that agents are well-equipped to handle customer interactions efficiently and with high satisfaction.