The seven-week course gives community members an intimate view of policing. Visits include the NOPD training academy, the 911 ...

Everyday volunteer firefighters rush to answer the call for help across the Commonwealth even though many struggle with ...

Leaders in Tuscaloosa County gathered Wednesday to raise three flags outside the new Synergic Center, a new regional hub for ...

Call centers must balance optimizing performance with adherence to strict regulatory requirements-such as those specified in the Telephone Consumer Protection Act (TCPA), Telemarketing Sales Rule (TSR ...

Students in Ottawa County gain real-life skills and certifications at Careerline Tech Center, preparing them for successful ...

The Center will be using the ‘Comms Coach’ software to help assess the quality of calls and provide real-life scenarios for ...

As call centers worldwide face an ongoing challenge hiring and retaining top-performing customer service representatives, JOBehaviors, a pre-employment behavioral assessments provider, is offering a ...

A new artificial intelligence startup is addressing the frustrating experience patients can have when calling a health plan ...

NYSEG has launched a pilot training program aimed at improving customer service by reducing call transfers and enhancing representative expertise. The initiative, which began in January, seeks to ...

CIMT is the Core Function lead for all initial military training and education to transform civilian volunteers into Soldiers who are disciplined, fit, combat ready and who increase Army readiness ...

This call for proposals is supported by $20 million in the 2025–26 fiscal year. It has no end date. Proposals will be accepted and considered on an ongoing basis. The Investments in Training Equipment ...

The Government must expand specialty training places and prioritise access for UK medical graduates to address the NHS understaffing crisis, resident doctors leaders have warned. The BMA UK resident ...