ElevenLabs, a startup that uses artificial intelligence to generate and clone voices, has r aised $180 million in a round that values it at $3.3 billion, triple from what it was a year ago. Users have ...

The trend toward omnichannel communication in contact centers is reflective of a broader shift towards digital customer service, as recently reported in a Gartner report on the three technologies that ...

It was a phone call around 3:30 in the morning on Wednesday ... In an unincorporated community such as Altadena, the question of leadership is complicated. More than 65 percent of Los Angeles ...

The first season of On Call had Us on the edge of our seats ... “At least from my own experience, the show left me with more questions than real answers. I hope that that’s what audiences ...

The default report template for the VIP report generator. This template is a good default for any .vcf file with support for .vcf files annotated with VIP. The config.json file is used to configure ...

These are pressing questions. Our system relies on the opposition of the day to ask and prosecute them. Is the campaign that Kemi Badenoch is instead waging, for a further inquiry into child ...

The first phase of the multi-year investment will fund data centers in Arizona, Illinois, Indiana, Louisiana, Michigan, Ohio, Oklahoma, and Texas, Trump said during a press conference at his Mar-a ...

Whether managing a small help desk or a global contact center, understanding ACD is essential for optimizing customer and service excellence. Automatic Call Distribution (ACD) is the backbone of ...

As Trump returns to the White House, here are answers to some common questions about the ... comes from recent Pew Research Center surveys. Additional information about the methodology of these ...