AI as a sanity-checking ally. AI is being used to monitor agent stress, cognitive load, and burnout risk—acting as a real-time support system, not just a compliance watchdog. Reducing burnout, ...
Managing an underperforming team member in your call center can be a challenging task, but it's crucial for maintaining high customer service standards and team morale. If you notice a consistent ...
Thursday’s “First Call” has the latest spin on the Aaron ... winning a Super Bowl ring in 2020 with Tom Brady under center.
Radio star and soccer expert Lucy Zelic has called for a highly successful women's soccer team that fields trans footballers to be banned from playing despite the side suffering an extremely rare ...
INDIANAPOLIS (WISH) — The John Boner Neighborhood Centers (JBNC) is under investigation because, unlike normal school buses, their buses do not have a swing-out stop sign. Indiana State Police ...
JuJu Watkins, Hannah Hidalgo headline women’s AP All-America team; Bueckers, Betts, Booker join them
(AP Photo/Jessica Hill, File) UCLA center Lauren Betts (51) shoots on Southern California center Rayah Marshall (13) during the second half of an NCAA college basketball game in the championship of ...
Los Angeles Dodgers' Freddie Freeman drew attention at a team dinner hosted by Shohei Ohtani in Tokyo ahead of their opening game against the Chicago Cubs. Freeman's bold tasting of raw sea urchin ...
Manly legend Anthony Watmough has told Yahoo Sport Australia why fans needn't worry about the potential departure of champion halfback Daly Cherry-Evans. There are three strong reasons Manly fans ...
Copyright 2025 The Associated Press. All Rights Reserved. Florida Atlantic center Vladislav Goldin (50) and San Diego State forward Nathan Mensah (31) jump for the ...
“He’s saying J.D. was booed because he’s a Republican,” one Kennedy Center team member said. “He was being booed because the administration took over the Kennedy Center.” “It’s ...
What is it they say about judging a book by its cover? Four wins out of five, three from three on the road and a 14th Triple Crown along the way. Yet after the final blast of Luke Pearce’s ...
A team member in your call center consistently underperforms. How can you turn their performance around? One team member carries the load in your call center. How do you ensure fair distribution ...
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