The changes include adding a 'Customer Champion' to field your query until it's resolved, updating you on their progress via ...

AI is transforming telcos – from slashing customer resolution times to orchestrating real-time energy savings, reshaping both ...

Survey of Health Plan Leaders Recognizes Sagility for Automated Adjudication Accuracy, Claims Integrity, and Integrated ...

A goal of a customer service call center should be to adequately resolve the caller's concern during the first conversation attempt. A customer who is disconnected, has an unresolved issue or is ...

In line with its commitment to superior service and customer convenience, HNB Assurance PLC (HNBA) has introduced a 24-hour call center, enabling policyholders to access customer support anytime, ...

As India's digital transformation accelerates, Call Center Solutions for Small Businesses are becoming an indispensable tool for entrepreneurs looking to scale sustainably while offering fast ...

The world's largest call center operator, Teleperformance, is rolling out artificial intelligence to modify the accents of its Indian customer service agents in real-time. The company claims this ...

PHOENIX — Arizonans with customer service skills have a new job opportunity at their fingertips since the AT&T call center in Mesa is bringing hundreds of new positions to the Valley.

Generative AI is transforming the contact center. Learn more about how this new technology is making a huge impact on customer service. Written by eWEEK content and product recommendations are ...

Muscat: With a keen focus on customer-centricity, Sohar Islamic Sohar International's Islamic window has announced a new, dedicated call center number: +968 2473 0037, available 24/7 to serve our ...

1. Average call center turnover rate: 30-45%. This is the rate at which call center employees leave their jobs over a period of time. According to Nextiva, the average turnover rate is 30-45% per ...