As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations ...

According to a December 2024 Gartner survey, 85% of customer service leaders plan to explore or pilot customer-facing conversational generative AI solutions in 2025. According to a separate Gartner ...

While much of the world was thrilled by the 2022 release of ChatGPT, and with it the dawning of a new era of technology, the ...

This cloud-based technology is easy to implement, scalable and often bundles advanced features for customer self-service, analytics and workflow automations. To determine the best call center ...

In today’s fast-paced business landscape, customer experience stands out as a key differentiator. Key Takeaways Call centers ...

AI agent-powered case and chat summarization, post-call transcription, virtual agent, and AI agent search drive self-service and help boost live agent productivity. Customer Service Management ...

Bad actors have figured out a way to take advantage of that frustration to prey on even the savviest of those on the alert ...

"I’d argue further that the brick wall we call customer service is a contributing factor to the broad decline of trust in institutions." (Dreamstime/Tribune News Service) ...

Getting customer service right is not just about finding solutions—it’s about learning from what others get wrong.

The best conference call service is Zoom, offering an easy to use platform for beginners that focuses primarily on providing an intuitive video conferencing experience rather than a collaboration ...