As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations ...

The trend toward omnichannel communication in contact centers is reflective of a broader shift towards digital customer service, as recently reported in a Gartner report on the three technologies that ...

While much of the world was thrilled by the 2022 release of ChatGPT, and with it the dawning of a new era of technology, the ...

Bad actors have figured out a way to take advantage of that frustration to prey on even the savviest of those on the alert ...

Getting customer service right is not just about finding solutions—it’s about learning from what others get wrong.

Recent research by Glia, a digital customer service platform provider, reveals a significant level of dissatisfaction among ...

Imagine a world where every time you speak on the phone, an AI-powered machine is on the other end. That reality isn't far ...

In industries where automation is now the norm, the challenge brands and organizations increasingly face is how to humanize ...

We create communities of learning that amplify Pulitzer Center journalism through education and outreach programs, connecting teachers, students, artists, influencers, and decision makers with stories ...

Why settle for an ancient, analog PBX? The best voice over IP (VoIP) services we've tested deliver enterprise-grade phone system features for a small-business-friendly price.