Cadence’s first quarter was shaped by strong customer demand for its semiconductor design software and related technologies, ...

HCA Healthcare’s first quarter results reflected continued momentum in patient volumes and revenue growth, but the market ...

Call center automation uses AI to streamline customer service. Discover how it works, explore tools, and gain expert tips to ...

But with the amount of information call takers have to cover, Roscoe says it takes extensive training to get them ready to answer questions quickly. The five full-time and two temporary employees in ...

A call center is a division of a business, or a third-party firm representing a business, that conducts inbound and outbound communication with prospects and customers. Small business owners often ...

About six months after rolling out voice AI in its call centers, Allina Health is already seeing signs that the tool is doing a good job of improving the patient experience. The technology is ...

In a different call center, Kevin Asuncion transcribed medical visits from half a world away, in the United States. You can get used to the hours, he said in an interview last year: 8 p.m. to 5 a.m.

The call centers that America’s military veterans rely on to schedule appointments and arrange medical care may no longer have a live voice on the other end of the line because the agents who ...

The call centers that America’s military veterans rely on to schedule appointments and arrange medical care may no longer have a live voice on the other end of the line because the agents who ...

Observe.AI has officially launched VoiceAI agents, a solution designed to automate routine customer interactions in contact centers.. VoiceAI agents are the latest addition to the company’s AI ...

Today's Trump-Putin phone call included some encouraging developments, such as a ceasefire on deep strikes and a process for continued negotiations. However, there is no 30-day ceasefire, and ...