As call centers worldwide face an ongoing challenge hiring and retaining top-performing customer service representatives, JOBehaviors, a pre-employment behavioral assessments provider, is offering a ...

Call wait times are expected to worsen as staff cuts grow, but financial advisors say there are ways to help clients dealing ...

A new artificial intelligence startup is addressing the frustrating experience patients can have when calling a health plan ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More Observe.AI has officially launched VoiceAI agents, a solution designed to ...

The Berks Catholic-Devon Prep game finishes off the first day of championship games at the Giant Center and is one of 12 ...

Therapy and other mental health services have been thrown into turmoil amid the dramatic changes ordered by President Donald ...

A chaotic restructuring order threatens to degrade services for veterans of wars in Vietnam, Iraq and Afghanistan.

President Trump is aiming to take control of some of Ukraine’s energy supply following his call with President Zelensky on ...

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Titan Quest – one of the smaller, but still impactful dungeon crawlers – is finally getting a sequel, and it’s looking for members of the public to help test it. Steam users can now put in a ...

Quest Resource Holdings reported its fourth-quarter 2024 financial results, revealing a notable miss on both earnings per share (EPS) and revenue forecasts. The company posted an EPS of -$0.09 ...

The IRR has sent a follow-up letter to Acting Public Protector Advocate Kholeka Gcaleka requesting that she updates the status of the so-called Phala Phala Report and publishes the answers that ...