Regularly train your call center representatives and employ the use of role-playing activities to ensure high-quality levels of service. A goal of a customer service call center should be to ...

As QA continues to evolve, testers must step into roles that are more collaborative, analytical and leadership-driven.

RingCentral lacks strong moat and has lower FCF efficiency and higher debt compared to peers like NICE, making it a riskier ...

AI products with lifelike voices schedule or cancel appointments, refill prescriptions and help triage patients. Soon, many ...

Here's how to activate and disable Voice Isolation for phone calls. You can also see what iOS 18.5 brings to your iPhone. 1.

Engage AI Complete is a new premium tier of its Engage AI software for call centers – uniquely analyzing not only what is said, but also how it is said, in real time, while also removing background ...

Nearly half of people with advanced cancer receive aggressive care at the end of life, a rate little changed from a decade ...

He saw employees commuting long hours and high turnover rates. Boris decided a remote call center could fix these issues. "I wanted to make a better working environment for everyone," Boris said.