Regularly train your call center representatives and employ the use of role-playing activities to ensure high-quality levels of service. A goal of a customer service call center should be to ...

Joined by local elected leaders and Congress members, the nurses made their public plea to UPMC executives on Thursday in ...

As QA continues to evolve, testers must step into roles that are more collaborative, analytical and leadership-driven.

RingCentral lacks strong moat and has lower FCF efficiency and higher debt compared to peers like NICE, making it a riskier ...

AI products with lifelike voices schedule or cancel appointments, refill prescriptions and help triage patients. Soon, many ...