Syracuse New Times15d
How Quality Monitoring Reduces Employee Burnout in Call Centers
Call center workers face a lot of stress. Many find it hard to cope with the lengthy work durations and regular interactions ...
TMCnet15d
Broadvoice Partners with TPG to Bring AI-Powered Quality Assurance Capabilities to CCaaS Platform
Broadvoice, an award-winning global customer experience (CX) technology provider, has partnered with TPG Inc ., a leading provider of CX analysis services and solutions. Together, they will bring Anna ...
Business Wire14d
Jackson’s Service Center Awarded Highest Customer Service – Financial Industry for 13 th Consecutive Year
For more information, visit www.jackson.com. *SQM (Service Quality Measurement Group) Call Center Awards Program for 2004 and 2006-2024. (Criteria used for Call Center World Class FCR Certification is ...