Jonathan Kanter’s team won two antitrust trials against Google for the DOJ. But the big question is what happens next.

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For executives looking to elevate their customer experience strategy, integrating communications into the core customer ...

Calabrio, the workforce performance company, today announced powerful AI enhancements to the Calabrio ONE suite, designed to help organizations streamline operations, improve agent engagement, and ...

GRAPEVINE Interactive’s three-tiered approach to artificial intelligence-based Client Service Automation (CSA) is lauded for injecting new meaning into the working lives of South Africa’s call centre ...