The fundamentals of contact center quality assurance, why it matters, how it’s implemented and what modern tools are driving ...

Call center automation uses AI to streamline customer service. Discover how it works, explore tools, and gain expert tips to ...

When an AI agent joins forces with a human customer experience representative, the real-time results are impressive.

Some 19 senators, including U.S. Senators John Hickenlooper and Michael Bennet have united to call out the Trump ...

New AI-powered platform turns conversations into insights for quality assurance, performance gains, and coaching ...

We list the best call center software, to make it simple and easy to setup and manage a single communications platform. Call centers used to something only enterprise companies could afford, but ...

Acorn Energy, Inc. owns a 99% equity stake in OmniMetrix, a pioneering leader in wireless remote monitoring and control ... medical facilities, data centers, retail stores, public transportation ...

Anoka County’s emergency call center has reduced 911 alarm call handling by 30 hours a month over five years thanks to TMA’s ASAP service. The Monitoring Association (TMA) announced that Anoka ...

This explains the explosion of call center monitoring software in recent years. Technology—AI or otherwise—stands to reshape contact center operations. Let’s take a look at how. Contact ...

Donation Options Search Search Search This ankle monitor is used in Cook County’s electronic monitoring program ... they would need to call local law enforcement to make the arrest.

Learn More Observe.AI has officially launched VoiceAI agents, a solution designed to automate routine customer interactions in contact centers ... AutoQA for quality monitoring, agent coaching ...

Call center workers face a lot of stress. Many find it hard to cope with the lengthy work durations and regular interactions with customers, eventually resulting in feeling burnt out. Quality ...