Calabrio, the workforce performance company, today announced powerful AI enhancements to the Calabrio ONE suite, designed to help organizations streamline operations, improve agent engagement, and ...

A law enforcement agencies' 9-1-1 dispatchers are often the first point of contact in emergencies, and the tech they use is ...

As an AI engineer at Meta, Boris Valkov helped build PyTorch, one of the world’s largest machine learning libraries. During ...

The new functionality adds to Insightful's contact center offerings, which are already proven to increase performance by up to 78%. SAN FRANCISCO, (Newswire.com) - Insightful.io, a leading provider ...

To buttress your career against emerging technologies, I recommend senior and middle managers pivot from oversight to value ...

As companies continue the push toward greater productivity and efficiency, they must ensure security doesn't get in the way, ...

Running a business in India means keeping customers happy, and a best call centre solution can make that happen. We ...