Invoca achieves 50% year-over-year growth as customers turn to its AI-driven contact center solution to increase agent productivity, improve customer experience, and drive stronger revenue results.

Junior “SavyLyfe” Sparks, a returnee who moved back after Hurricanes Irma and Maria, offered this blunt warning: “Virgin ...

Today's call centers offer businesses a wealth of valuable features to help answer customers' calls faster and provide e ...

A career at NASA commanding space exploration missions from the Johnson Space Center in Houston was recently voted as the "coolest" job in Texas.

Boris Shvarts founded Pitch Perfect Solutions after noticing problems with traditional call centers. He saw employees ...

The San Ysidro border crossing is one of the busiest international border crossings in the world. For so many deported ...

The plan Strohmenger and his wife, Sarah, ended up buying from one of those salesmen sounded like normal health insurance, ...

Better Call Saul, the spinoff series of the popular show, Breaking Bad, premiered in 2015 and depicted the life of Bob ...

Some recent analysis by the Indiana Business Research Center in the Indiana University Kelley School of Business is trying to fill gaps in local data with estimates of potential job losses from ...

For many, this has meant employment opportunities, flexibility, and access to better-paying jobs—while businesses reap the benefits of reduced overhead costs. The future of Call Center Solutions ...

But now our state’s largest hospital system, University of New Mexico Hospital, is cutting 53 jobs. Several of them are at Sandoval Regional Medical Center in Rio Rancho. A representative for ...

ft. facility is expected to serve 700 Dollar Tree stores across the West and Southwest parts of the U.S. "The opening of the Marietta distribution center will bring 400 jobs back to Oklahoma,” Gov.