Invoca achieves 50% year-over-year growth as customers turn to its AI-driven contact center solution to increase agent productivity, improve customer experience, and drive stronger revenue results.

Junior “SavyLyfe” Sparks, a returnee who moved back after Hurricanes Irma and Maria, offered this blunt warning: “Virgin ...

Today's call centers offer businesses a wealth of valuable features to help answer customers' calls faster and provide e ...

NEWARK — Newark Mayor Ras Baraka was arrested Friday at an federal immigration detention center where he was protesting its ...

Boris Shvarts founded Pitch Perfect Solutions after noticing problems with traditional call centers. He saw employees ...