The regional president of Verizon has led her market to become the telecom giant’s No. 1 performer based on annual revenue ...

What would Jesus do for this person? Then we do the same,” founder and executive director of Grace Center Marcie Erickson told CNA.

You could also lose a lot of money. In today’s story, one man is very upset that a customer service representative didn’t do ...

Voice is not dead; it’s being reborn through AI, offering businesses a smarter, faster and more cost-effective way to serve ...

What it takes to create a positive agent experience, hurdles businesses to overcome and how technology is shaping the future ...

Data centers contributed 4.7 million jobs to the US economy between 2017 and 2023, a PwC study found. Most of them aren't ...

Copyright 2025 The Associated Press. All Rights Reserved. Elon Musk, center left, operating with a directive from President Donald Trump to slash government spending ...

As the union organizing fight enters its eighth year, Flemmings called a union “the best option” for workers. Not only is it ...

(The Center Square) – As the backlash against diversity, equity and inclusion initiatives continues across the country, scores of women gathered at the Illinois State Capitol in Springfield calling ...

Based on data from the agency's Bureau of Local Employment (BLE), the two top job vacancies for the period of Feb. 7 to 13 are for customer service assistants and call center agents A total of 9,922 ...

NORFOLK, Neb. -- Physicians Mutual, a nationwide provider of health, life, and retirement insurance, has brought new jobs to downtown Norfolk. Its new call center opened last fall but was welcomed ...

"Cracked engineers" are also known to love what they do. Within hours of sharing the post, Kamath's hiring call went viral and had gathered close to 3.5 lakh views by Wednesday afternoon.