Cadence’s first quarter was shaped by strong customer demand for its semiconductor design software and related technologies, ...

In a different call center, Kevin Asuncion transcribed medical visits from half a world away, in the United States. You can get used to the hours, he said in an interview last year: 8 p.m. to 5 a.m.

AT&T's Pueblo call center. which opened in 2006, will close in June when the lease expires on its building. The closure is part of a company-wide effort to streamline operations.

DCF’s call center wait times have drawn scrutiny, with Floridians facing the second-longest wait time in the country last year. Concerns from lawmakers led to an investment of $12 million into ...

MANILA, Philippines — The National Technical Support Center (NTSC), dubbed as the “technical call center” of the Commission on Elections (Comelec), will begin its operations on May 2, 10 days before ...

The call centers that America’s military veterans rely on to schedule appointments and arrange medical care may no longer have a live voice on the other end of the line because the agents who ...

Roblox The Interview is one of the titles that promote communication. In this game, you work in a busy office where you are either a boss or an interviewee.

Bloomberg says Philippine call centers are the country’s biggest source of private sector jobs and sectoral contributor to GDP. However, it faces an uncertain future amid rapid AI ...

How we maximize when a call center representative is on the phone with the customer,” Silverstein said on Tuesday afternoon during HousingWire’s AI Summit in Dallas.

Call center employees have notoriously unpleasant jobs. They field questions from disgruntled customers all day long and can only respond with corporate-mandated jargon.

On January 31, 2023, the Philippine Senate released an online press release regarding Senator Risa Hontiveros. She urged the Department of Trade and Industry to shield the country’s Business ...