To understand how AI will reshape the future of work, there are few better places to start than India’s $280 billion business ...

The International Monetary Fund estimates over a quarter of Indian jobs are highly vulnerable to AI, while a Brookings study ...

Zoom recently launched its Contact Center solution in India, allowing customers to engage with businesses across multiple ...

The documentary exposes the ‘Thane Call Center Scam’ and goes behind the criminal networks operating from India that swindled the American citizens while sitting in India. A group of 600 ...

Another Call Center Scam: Indian Pleads Guilty. NEW YORK, NY (IANS) – A 28-year-old Indian citizen has entered a guilty plea in a years-long international conspiracy to commit mail and wire ...

DUBAI, United Arab Emirates (AP) — Israel launched an expanded assault on Iran on Sunday, with direct strikes targeting its ...

India, like many countries, is facing China’s restrictions on rare earth exports — and it wants to develop its own domestic ...

The ripple effects of Convergys’ Gurgaon center didn’t end with operational scaling. It sparked a talent pipeline, created a ...

At least one part of the breach, publicly disclosed in a May 14 SEC filing, occurred when an India-based employee of the U.S. outsourcing firm TaskUs was caught taking photographs of her work ...

India’s data center industry is witnessing exponential growth, with capacity expected to exceed 4,500 MW and investments reaching $25 billion by 2030, driven by digitalization, government ...

In a different call center, Kevin Asuncion transcribed medical visits from half a world away, in the United States. You can get used to the hours, he said in an interview last year: 8 p.m. to 5 a.m.