Lone Star wrapped last night on Fox, two seasons after its parent series, 9-1-1, moved to ABC, where it has thrived. I’ll ...

Backed by Microsoft, this student built an AI solution for call centers designed to make that whole process less frustrating ...

Griffins’ all-time leading scorer Michel Picard was inducted into the AHL Hall of Fame. (Feb. 3, 2025) Griffins’ all-time ...

The Detroit Tigers have finalized the coaching staff for the West Michigan Whitecaps, confirming that Tony Cappuccilli will ...

The trend toward omnichannel communication in contact centers is reflective of a broader shift towards digital customer service, as recently reported in a Gartner report on the three technologies that ...

Salah's brace helps end Bournemouth's club record unbeaten streak at 11 Premier League games. The Cherries stay outside the top four by a point, sitting seventh on the table.

A new report from the Ending Community Homelessness Coalition (ECHO) showed even though Austin's capacity to shelter and house people experiencing homelessness has grown significantly over the past ...

Kahuku Farms is the result of two farming families whose roots in Hawaiʻi stretch back over 100 years. Descendants of the ...

As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations ...

The Whitecaps Community Foundation hosted its annual Winter Banquet Thursday, welcoming Detroit Tigers legend Kirk Gibson and Tigers Vice President and assistant general manager Ryan Garko. (Jan. 30, ...

In today’s fast-paced business landscape, customer experience stands out as a key differentiator. Key Takeaways Call centers ...