As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations — but only when it is used correctly.

Commissions do not affect our editors' opinions or evaluations. Call center software enables better customer support by phone and other communication channels. This cloud-based technology is easy ...

So, below we have mentioned some details about the interview call letter along with examples of how to draft an interview letter appropriately. An interview call letter is an official communication ...

It is not intended to be used in production. This demonstrates how can be combined Azure Communication Services, Azure Cognitive Services and Azure OpenAI to build an automated call center solution.

Need some call center improvement ideas? We’ve got you covered. Today we’ll look at eight ways you can improve both the customer and agent experience in your contact center. Whether you run a call ...