Timothy McVeigh complained about being labeled a "speed freak, drug addict ... roughly 20 years after the Oklahoma City bombing. "May I call you Kevin? Or do you prefer Mr. Johnson?'' ...

OUR ISABELLE MARAK TAKES US BEHIND THE SCENES OF A DISPATCH CENTER AND SHOWS US WHAT IT TAKES TO BE THE FIRST PERSON TO ANSWER A CALL FOR HELP WHEN SOMEONE DIALS 911, THEY’RE MET WITH MORE THAN ...

Let’s discuss why we freak out and how to handle the situation ... After removing the mouse, the Centers for Disease Control has suggestions on how to clean the area, such as using disinfectant and ...

Now, a scientific swab test has unveiled the eye-popping amount of grime there is where frequent flyers plant their behinds. A scientific swab test has revealed how filthy airplane seats and ...

The office building at 2000 Bluffs Drive is pictured in September 2024. A portion of the property that was home to a former call center — and at one point was considered as a location for ...

AI in call centers isn't just the future — it's now ... Still, when IVRs first came out, they served a purpose and saved customer service agents a lot of time, even if they didn’t do much ...

If you go to a sold-out screening of A Minecraft Movie ... these "chicken jockey" freak-outs will be a bit harder to pull off. Having fun at a movie is one thing; trashing the joint and getting ...

Evans has been coming out of that shell, though, as he works at center. He knows being more vocal goes with the job. He's been preparing to be that guy ever since winter break. And Evans knows the ...

Recent federal funding and staffing cuts undermine the future of the 988 program and threaten to erase progress made, mental ...

If you consistently find yourself fielding urgent questions, cleaning up messes or taking on responsibilities outside of your ...