With technology evolving at lightspeed, what will call centers of the future look like? And will we soon be talking to AI ...

ACT Wins Four Stevies for Excellence in Sales & Customer Service, Omnichannel Solutions, and Use of Data & AnalyticsPhiladelphia, ...

These awards highlight the Blue Cross VT’s Customer Service team’s excellence and the organization’s dedication to delivering exceptional experiences for our members. The recognition marked the third ...

AI as a sanity-checking ally. AI is being used to monitor agent stress, cognitive load, and burnout risk—acting as a real-time support system, not just a compliance watchdog. Reducing burnout, ...

FEWER employees report having a positive experience at work, with Trust Index scores generally trending downward in many organizations, according to recent studies by Great Place To Work Philippines ...

Oz was also a practicing heart surgeon earlier in his career — job experience which Republicans praised as a qualification ...

Call centers must balance optimizing performance with adherence to strict regulatory requirements-such as those specified in the Telephone Consumer Protection Act (TCPA), Telemarketing Sales Rule (TSR ...

Dr. Heather Falvo’s attempt to use Colorado’s hospital price transparency law succeeded in cutting her medical bill in half.

Your guide to things to do in Asheville and across Western North Carolina. Things to do with your kids in Asheville, Hendersonville and WNC – find plenty to do from ...

A 2025 guide to Easter egg hunts across County from Imperial Beach to Fallbrook–most are in April around Easter and many are ...

“The holographic display revolution is here. For the first time, players can experience triple-A games like Activision’s Call of Duty in true 3D without any modifications to the original ...

Step into a transformative experience at Medallia Experience 2025, where exceptional brands, pioneering leaders, and influential peers converge to empower you to truly stand out. This year ...