With technology evolving at lightspeed, what will call centers of the future look like? And will we soon be talking to AI ...

Introduction Small businesses have to be cleverer in the competitive world of today to provide outstanding customer service. Optimizing call center services for small businesses is among the best ...

ACT Wins Four Stevies for Excellence in Sales & Customer Service, Omnichannel Solutions, and Use of Data & AnalyticsPhiladelphia, ...

“These types of narcissists are showboaters who love to brag, inflate their achievements, name-drop, and use grand gestures ...

Experts returned to OKC 30 years after the 1995 bombing. The multibillion-dollar rebuilding of downtown exceeded their highest expectations.

To celebrate the 30th edition of the L.A. Times Festival of Books, we asked authors, editors, critics and scholars to select ...

Some events this week throughout the Sun Journal coverage area.

A freshman DS/Libero, McKenna Garr comes to Minnesota as an early enrollee from Rush City, Minn. Competing for Rush City H.S. the last four years, Garr was a three-time all-state ...

California's state controller shares her own experience with filing taxes last minute as a way to encourage people who still haven't filed to make the deadline.

"This is a critical step in our journey to leadership and market disruption," said Sprinklr President and CEO, Rory Read. "The focus today is to make Sprinklr Service customers successful with their ...

Global Study Shows 81% of Customers Still Rely on Direct Interaction with Humans to Fix Issues SALT LAKE CITY [April 10, 2025] – InMoment®, the leading provider of integrated Experience ...