Introduction Small businesses have to be cleverer in the competitive world of today to provide outstanding customer service. Optimizing call center services for small businesses is among the best ...

With technology evolving at lightspeed, what will call centers of the future look like? And will we soon be talking to AI ...

A former call center agent said workers received 'abysmal' training and were unprepared to help borrowers They alleged staff ...

Call centers and contact centers fall under this ... and skills based routing. Adobe Experience Manager (AEM) is the foundation of the Adobe Experience Management solution. AEM is a platform ...

Call centers must balance optimizing performance with adherence to strict regulatory requirements-such as those specified in the Telephone Consumer Protection Act (TCPA), Telemarketing Sales Rule (TSR ...

Fresh off the heels of the AI-powered accent adjustments in the Oscar-nominated 2024 film "The Brutalist," the French company that owns the largest call center in the world has announced that it ...