Amidst the evolving landscape of military acquisitions and the Army’s renewed commitment to agile, rapid capability ...

A new report from the Office of Inspector General highlights several concerns at the Atlanta VA Medical Center in Decatur ...

The fundamentals of contact center quality assurance, why it matters, how it’s implemented and what modern tools are driving ...

Park Hill residents, elected officials and others are pushing for the city of Tupelo to either upgrade or outright replace the popular but currently shuttered C.C. Augustus Pool. Built around 60 years ...

Call center automation uses AI to streamline customer service. Discover how it works, explore tools, and gain expert tips to ...

New AI-powered platform turns conversations into insights for quality assurance, performance gains, and coaching ...

New AI-powered platform turns conversations into insights for quality assurance, performance gains, and coaching opportunities - amplifying human decision-making without replacing it. GAINESVILLE, FL ...

A call center Request for Proposal (RFP) streamlines decision-making by structuring the evaluation process, ensuring you assess the right information to compare vendors and select the best solution.

Commissions do not affect our editors' opinions or evaluations. Call center software enables better customer support by phone and other communication channels. This cloud-based technology is easy ...

Outsourcing call center operations has become a common practice ... agent performance against predefined criteria. Self-Evaluation: Encouraging agents to listen to their own calls and identify ...

And talking about those human agents, Connect is also launching new AI-powered agent evaluation tools that ... pop up as a customer calling into a call center soon — is that AWS is trying ...

continuous performance evaluation, and training employees. Here are three top options worth considering if you’re looking for call center solutions with native AI features. Each of these AI call ...