New AI-powered platform turns conversations into insights for quality assurance, performance gains, and coaching ...

The fundamentals of contact center quality assurance, why it matters, how it’s implemented and what modern tools are driving ...

New AI-powered platform turns conversations into insights for quality assurance, performance gains, and coaching opportunities - amplifying human decision-making without replacing it. GAINESVILLE, FL ...

A 38-year-old Fond du Lac woman is in stable condition after surviving a violent axe attack at her home. It is unknown if the ...

Amidst the evolving landscape of military acquisitions and the Army’s renewed commitment to agile, rapid capability ...

New research finds that callers to the 988 suicide lifeline overwhelming report the experience was life-saving. Ongoing ...

Involuntary mental health commitment gets at one of society’s most delicate questions. Here's what patients, families and caregivers should know.

A new report from the Office of Inspector General highlights several concerns at the Atlanta VA Medical Center in Decatur ...

Israel and Iran launched a new round of attacks as the conflict between the two heavily armed rivals enters its fifth day.

Week, June 9 – June 13, two experts from Corewell Health share how an impactful health care ecosystem model is supporting local Michigan communities ...

Cory Clark, a licensed clinical mental health counselor who co-founded Be a Problem Solver in Fuquay-Varina with his wife, ...