As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations ...

Commissions do not affect our editors' opinions or evaluations. Call center software enables better customer support by phone and other communication channels. This cloud-based technology is easy ...

Call centers and contact centers fall under this category as both include handling of either inbound calls, outbound calls or both. Call centers that include handling of calls along with live ...

Charter, which owns Spectrum, told the state of Ohio it expects the layoffs to occur by late March. The company will maintain its South Main Street offices.

In this blog, we will be looking at the power of AI in contact centers. As businesses continue to look for ways to make their ...