Artificial Intelligence is helping transform the role of Indian call center workers. KTLA's David Lazarus reports on June 23, ...

Various outdoor activities and events, including hiking, fishing camps, and a bird-watching event, are scheduled in ...

Homeland Security officials are warning Americans of a heightened threat environment in the U.S. after the attacks in Iran .

Dearborn County is hosting its Pride Festival on June 29 from 1 to 7 p.m. Held at the Dearborn County Fairgrounds in ...

To understand how AI will reshape the future of work, there are few better places to start than India’s $280 billion business ...

When Colleen Nick called his name Tuesday from a stage at the Benton Event Center, Dustin Thompson was "shocked." ...

After a feared hyperscaler pullback, AWS, Google, and CoreWeave make big data center investments, and back up the earnings ...

A new paid leave program for city workers is causing "unintended consequences" at Denver's 911 call answering center, with ...

The integration of AI into Contact Center as a Service and Unified Communications as a Service tools is having a measurable ...

Unwanted calls, including illegal and spoofed robocalls, are the FCC’s top consumer complaint. The commission reports that ...

Customer service representatives have been impacted by rising digital technology over the years. This has put call center ...

Should I call him on this behavior? If so, how do I go about it? – Concerned Friend. Dear Friend: Yes, you should call him out. And during the callout let him know that if he doesn’t stop, ...