As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations ...

The detention of migrants at Guantánamo Bay is poised to spark a new chapter of legal challenges about the rights of those ...

In this blog, we will be looking at the power of AI in contact centers. As businesses continue to look for ways to make their ...

Telemarketers and scammers sometimes use a technique called spoofing to make their number appear like a local caller or ...

After Trump takes office, calls seeking help from immigration advocates surge, but others call their efforts “terrible.” ...

Former NYC Health Commissioner Dr. Ashwin Vasan explores what Trump’s nominations of RFK Jr. and David Weldon mean for health ...

A woman suspected in an “active shooter call” at an entertainment center in Highlands Ranch on Saturday appeared in court and ...

Disability and civil rights advocates criticized Trump for implying the plane crash could be connected to government diversity programs.

The definition of ethnic cleansing is the mass expulsion or killing of members of an unwanted ethnic or religious group in a ...

Commissions do not affect our editors' opinions or evaluations. Call center software enables better customer support by phone and other communication channels. This cloud-based technology is easy ...

The dramatic power play began Friday, continued through the weekend -- and poses extraordinary and unprecedented threats to ...

Aside from the years immediately following the pandemic, the NHL’s cap ceiling always goes up, at least a little bit. And ...