Call centers must balance optimizing performance with adherence to strict regulatory requirements-such as those specified in the Telephone Consumer Protection Act (TCPA), Telemarketing Sales Rule (TSR ...

Charleston County’s new 911 call handling services are helping turn the call no one wants to have to make into a more ...

Many callers who report an emergency in Charleston County speaks a different language, which can increase call volumes, ...

Joules Garcia / Investopedia A bull call spread is a type of options trading strategy that involves two call options. A bull call strategy is executed by purchasing call options at a specific ...

Readers are encouraged to review the Call for Submissions for this series ... Community Health Centers (CHCs), which provide care to more than 31 million people in these communities, are well ...

Data centers are the dedicated areas few ever see that enable the technology we see, touch and listen to. They can be huge and loud, but they employ relatively few people. In this special report ...

This was coming. Also the fake call centers duping western citizens for millions didn't help either. Big crash coming. With a workforce of around 90,000 employees in India and tens of thousands more ...

Does Cherry Hill — a town with so many commercial hubs and no apparent walkability between them — have a center of gravity? That’s the question I posed to several sources recently while probing them ...

Teleperformance SE, the world's largest call center operator, is implementing an artificial intelligence system designed to soften the accents of English-speaking Indian workers in real-time.

Al Jumailiya HC will operate on-call. During the weekend, dental services will be available at Al Ruwais HC on Saturday from 7am to 12pm, and at Al Khor HC on Friday from 7pm to 12am. The center ...

The world’s biggest call centre company is using artificial intelligence to “neutralise” Indian accents for Western customers. Teleperformance said it was applying real-time AI software on ...

For most contact centers, their biggest goal is to provide exceptional customer service. How to do this? The first step is to improve first call resolution (FCR). Improving FCR can yield countless ...