Please visit or call the Senior Center at 858-756-3041 to register for in-person classes. Tickets on sale now for the Annual ...

When an AI agent joins forces with a human customer experience representative, the real-time results are impressive.

To help make the decision-making process simpler, we feature the best call center software solutions below. Reader offer: Get up to $60 off on Nextiva.

At one call center in the Philippines, workers help Americans with diabetes or neurological conditions troubleshoot devices that monitor their health. Sometimes they get pressing calls ...

The 2025 Northeast Regional Discussion is seeking abstracts. The meeting will take place in Massachusetts on Nov. 1, at Worcester State University. Further details, including names and contact ...

By Mackenzie Davis On Wednesday, April 23, the Woodrick Center for Inclusion and Multicultural Affairs held their “Conversations with Grand Rapids Community College Executive Leaders Event” which was ...

HILO (HawaiiNewsNow) - A blessing and dedication ceremony took place Monday for Hawaii County’s new emergency call center ... of the public and making the best possible outcome happen whenever ...

In Fresno County, call the Marjaree Mason Center at (559) 233-4357. In all other locations, call the National Domestic Violence Hotline at (800) 799-7233. For news updates, follow Vince Ybarra on ...

This article explores best practices for ensuring quality control in outsourced call centers, with a special mention of Loop Contact Solutions, a company known for its excellence in this domain.

AT&T call center in Mesa bringing hundreds of job opportunities. There are 750 call center positions AT&T wants to fill in 2025, according to a company news release from last week.

1. Recognize great call center employees. There is nothing touchy-feely about this. One of the chief reasons that people leave their job is lack of recognition.