It’s an all-too-familiar scene in retail contact centers: frazzled employees fielding repetitive calls, juggling customer ...

Boris Shvarts founded Pitch Perfect Solutions after noticing problems with traditional call centers. He saw employees ...

AT&T's switch to open-source AI from ChatGPT enabled cost savings and efficiency, helping the company retain thousands of ...

Zocdoc—the digital platform that helps patients find doctors and book medical appointments—is unveiling an AI assistant today ...

For businesses running contact centers, the difficulty isn’t just about answering ... “Supervisors and managers can now respond in the moment, spotting rising call volumes or struggling agents while ...

One of the surviving roommates of the four University of Idaho students allegedly killed by Bryan Kohberger didn’t immediately call police ... Bethany Funke (center), and texted: “I’m ...

"Many of these scam centers have been able to manipulate the credit card terminals to make the name of the official company appear as the merchant when charging their 'fees,'" Couch-Friedman told TPG.

Set to deploy in 2025 in Italy, Colosseum will redefine the digital landscape through a first-of-its-kind sovereign AI data center for regulated workloads. iGenius Colosseum infrastructure by ...

UCC Report – Unified Call Center (UCC) Report - Shows the overall performance of the UCC(s) based on selected parameters. Key information is all the averages of all calls received, accepted, forwarded ...

The Tigers called up third baseman Jace Jung on Monday and sent Ryan Kreidler, who has played 17 games in center, down to Triple-A Toledo. So, who is their center fielder now? Their old shortstop.

OUR ISABELLE MARAK TAKES US BEHIND THE SCENES OF A DISPATCH CENTER AND SHOWS US WHAT IT TAKES TO BE THE FIRST PERSON TO ANSWER A CALL FOR HELP WHEN SOMEONE DIALS 911, THEY’RE MET WITH MORE THAN ...

In an erratic 911 call, the suspect in the arson attack at the Pennsylvania Governor’s Residence rattled off perceived injustices he believed Josh Shapiro committed against the suspect’s ...