To understand how AI will reshape the future of work, there are few better places to start than India’s $280 billion business ...

After a feared hyperscaler pullback, AWS, Google, and CoreWeave make big data center investments, and back up the earnings ...

The integration of AI into Contact Center as a Service and Unified Communications as a Service tools is having a measurable ...

Zocdoc, the appointment-booking company, has introduced an automated assistant it says can schedule visits without human intervention 70% of the time.

At one call center in the Philippines, workers help Americans with diabetes or neurological conditions troubleshoot devices that monitor their health. Sometimes they get pressing calls ...

At one call center in the Philippines, workers help Americans with diabetes or neurological conditions troubleshoot devices that monitor their health. Sometimes they get pressing calls ...

AT&T's Pueblo call center. which opened in 2006, will close in June when the lease expires on its building. The closure is part of a company-wide effort to streamline operations. Eighty-three ...

As India's digital transformation accelerates, Call Center Solutions for Small Businesses are becoming an indispensable tool for entrepreneurs looking to scale sustainably while offering fast ...

Call centers have long been front and center in providing customer service and support — in fact, IBIS World estimates that there are 36,787 customer care centers employing 305,000 individuals ...

ALPINE RACING TEAM. FIRST RESPONDERS IN LACONIA ARE ONE STEP CLOSER TO GETTING A NEW 911 CALL CENTER. A GROUNDBREAKING CEREMONY WAS HELD YESTERDAY. THE $8.5 MILLION PROJECT WILL REPLACE THE ...