To understand how AI will reshape the future of work, there are few better places to start than India’s $280 billion business ...

The integration of AI into Contact Center as a Service and Unified Communications as a Service tools is having a measurable ...

In a different call center, Kevin Asuncion transcribed medical visits from half a world away, in the United States. You can get used to the hours, he said in an interview last year: 8 p.m. to 5 a.m.

AI-powered knowledge bases significantly improve call center efficiency by providing agents with instant access to accurate and up-to-date information. "AI allows call centers to build knowledge ...

Teleperformance, the world’s largest call center operator, is relying on artificial intelligence technology to “neutralize” the accents of English-speaking Indian customer service agents in ...

MANILA, Philippines — Two women who were illegally recruited to work as call center agents in Laos have been rescued by the Bureau of Immigration (BI) at the Ninoy Aquino International Airport.

The Department of Migrant Workers (DMW) on Monday warned the public against a social media post offering fake call center agent jobs. DMW said the fake job offers claim these would send victims to ...

How to Start Working as a Call Center Agent From Home Your email has been sent A dependable call center agent is always in demand. Learn how to find remote work, show your qualifications ...

High Call Center Queuing Times? 5 Causes With Easy Fixes Your email has been sent Discover the best ways to get call center queuing times under control without telling agents to work harder.

Take Christopher Bautista, the 47-year-old call center agent who shared his AI recent experiences with Bloomberg. He watched in his last tech support role as AI took on more responsibility in ...