Society / Photo Essay / “We work in the heat and cold to put food on the table [in] this country, but they call us criminals, ...

With technology evolving at lightspeed, what will call centers of the future look like? And will we soon be talking to AI ...

Introduction Small businesses have to be cleverer in the competitive world of today to provide outstanding customer service. Optimizing call center services for small businesses is among the best ...

Google Cloud's updated its Vertex AI platform to support AI agents with including the Agent Development Kit, the Agent2Agent ...

Enterprise IT tends to view AI agents as application components that fit into business processes and workflows with varying ...

Verizon said an AI assistant for the company's customer service representatives built using Google models had cut down on ...

How AI-powered virtual agents enhance efficiency in contact centresIssued by ConnectJohannesburg, 15 Apr 2025Visit our press officeCX leaders are re-imagining their customer journeys using AI. (Image: ...

A new Salesforce survey released today reveals that most U.S. business leaders feel increased pressure to back their arguments with ...

Getty An American Airlines gate agent took an annoying flight delay and turned it into an opportunity to teach some passengers a lesson. In a video shared to Instagram account @miawolferealtor on ...

Showcase your company news with guaranteed exposure both in print and online Gather your employees for an afternoon of games as we honor the Best Places to… Network with our region's hottest ...

Newer agents are now available for the treatment of UTI among older adults, targeting both the usual and the multiresistant uropathogens. Rational use of antimicrobials in the treatment of UTI in ...