Berlin-based Synthflow is targeting customer call centers with its conversational AI voice agents, and says it already has ...

Customer engagement on X is also down: Emplifi's data shows the overall volume of customer service inquiries directed at airline brands on X has dropped from, on average, nearly 40 per month at the ...

The global call center industry was valued at approximately $350 billion in 2024. Projections suggest that the impact of AI ...