As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations — but only when it is used correctly.

Southwest Airlines Co.’s stock fell 4% Thursday, after Citigroup downgraded the stock to sell from neutral, arguing that the valuation has risen while earnings quality and free-cash-flow ...

Commissions do not affect our editors' opinions or evaluations. Call center software enables better customer support by phone and other communication channels. This cloud-based technology is easy ...

Artificial intelligence and demand for accelerators like the ones the chipmaker makes has driven NVDA stock to record highs ... agentic AI solutions. It says agents are the new digital workforce ...

He said the agents left without incident. “We do not investigate nor enforce immigration laws,” the statement said. ICE officials said in a statement that no immigration enforcement actions ...

CLAYTON COUNTY, Ga. — The TSA at Hartsfield-Jackson Atlanta International Airport had some of the worst couple of days on Tuesday and Wednesday with weather being the common denominator.

A day after software engineer Tibor Blaho shared evidence that ChatGPT’s Operator agent launch could come soon, The Information reports that this new AI tool will be released as soon as this week.

He is jumping into action as "The Night Agent" and headed to his first mission ... including the release date for the new season, are not yet known. Saman Shafiq is a trending news reporter ...

This indicates that it was likely a joint decision not to offer Carter. Last week, offers went out to guard Dana Evans and forward Michaela Onyenwere, making them restricted free agents.

Struggling to choose the best call center software for your business? Compare top options to find the solution that fits both your team and budget. There are dozens of call center solutions ...

The much-maligned Kindle Vildor is probably the easiest Lions free agent to let go this offseason ... Unfortunately, he did not excel in that role, ranking 115th of all qualifying cornerbacks ...