With technology evolving at lightspeed, what will call centers of the future look like? And will we soon be talking to AI ...

India's small businesses embrace call center solutions to enhance customer service and streamline operations amidst digital transformation.

Artificial Intelligence is transforming industries, automating tasks that once required human labor. The World Economic Forum’s Future of Jobs Report 2025 projects that by 2030, AI will create 170 ...

Founders stepping aside for outside CEOs and then returning as CEO later on is quite a trope in the tech world, and Daniel ...

A new resource from Info-Tech Research Group reveals how AI is revolutionizing customer service by addressing long-standing challenges such as long wait times, impersonal interactions, and operational ...

U.S. Secret Service Director Sean Curran detailed the intricate nature of training to become an agent, telling "My View" host ...

The Board of Public Works approved a $3.9 million extension Wednesday of a call center contract ahead of an expected surge of calls from laid-off federal workers, despite concerns about the ...

It makes all the difference when you find a remote job that offers paid training! Especially if you are new to an indust ...

The call centers that America’s military veterans rely on to schedule appointments and arrange medical care may no longer have a live voice on the other end of the line because the agents who ...

Marjanovic was a key locker room presence, a great friend of Luka Doncic, and a fan favorite. His on-court impact was never ...

The Bruins have plenty of work to do this offseason between potentially hiring a new coach, making a top-five pick and adding ...