Salesforce Inc. today announced the launch of Agentforce 3, a major upgrade to its flagship artificial intelligence product ...

To understand how AI will reshape the future of work, there are few better places to start than India’s $280 billion business ...

A call center agent sustained wounds on his face and other parts of his body after his alleged former workmates stabbed him multiple times. The 29-year-old call center agent identified only as a ...

Two call center agents were mauled in two separate incidents by suspects who appeared like minors in Iloilo City on Wednesday. According to the report of GMA Regional TV’s John Sala in “Saksi” on ...

As Han Butler, president and co-founder of ROI CX Solutions, a company that provides call center and help desk services, explains, AI offers several simple yet meaningful ways to improve call center ...

MANDAUE CITY — A 23-year-old call center agent died after his motorcycle collided with a firetruck en route to a massive residential fire in Sitio Talong, Barangay Paknaan on Sunday evening, March 23.

The call center agent job market can be competitive, so don’t get discouraged if you don’t hear back from every company you apply to. Keep looking, and follow these tips to keep moving forward: ...

Upgrading to modern call center software equipped with skills-based routing, real-time customer data access, and seamless integration with other business tools can transform agent productivity ...

Outsourcing advisory firm Avasant warned that the country may lose up to 300,000 Philippine call center jobs to AI in the next five years. “If you don’t upskill, obviously, AI will replace you.