To understand how AI will reshape the future of work, there are few better places to start than India’s $280 billion business ...

A call center agent sustained wounds on his face and other parts of his body after his alleged former workmates stabbed him multiple times. The 29-year-old call center agent identified only as a ...

Two call center agents in Iloilo City were mauled by yet unidentified perpetrators in separate incidents. A closed-circuit television (CCTV) video showed that two motorcyles stopped by the roadside in ...

As Han Butler, president and co-founder of ROI CX Solutions, a company that provides call center and help desk services, explains, AI offers several simple yet meaningful ways to improve call center ...

MANDAUE CITY — A 23-year-old call center agent died after his motorcycle collided with a firetruck en route to a massive residential fire in Sitio Talong, Barangay Paknaan on Sunday evening, March 23.

The call center agent job market can be competitive, so don’t get discouraged if you don’t hear back from every company you apply to. Keep looking, and follow these tips to keep moving forward: ...

Upgrading to modern call center software equipped with skills-based routing, real-time customer data access, and seamless integration with other business tools can transform agent productivity ...

Find Call Center Cartoon stock video, 4K footage, and other HD footage from iStock. Get higher quality Call Center Cartoon content, for less—All of our 4K video clips are the same price as HD. ...

At the crux of this evolving market is XSELL Technologies, a Chicago-based startup that provides real-time, AI-powered, digital coaching for call center agents via their HIPER agent experience ...

Contact center intelligence platform provider Z21 Labs Inc., better known as Observe.AI, today announced a new Real-Time AI product suite that will provide call center agents with live, in-the-moment ...