When the summer rush hits, your team’s ability to communicate clearly and deliver a seamless experience can make or break ...

Boris Shvarts founded Pitch Perfect Solutions after noticing problems with traditional call centers. He saw employees ...

Discover Houston's critical Verizon building, built to withstand calamities and keep communication flowing when nature ...

It’s an all-too-familiar scene in retail contact centers: frazzled employees fielding repetitive calls, juggling customer ...