According to Forrester's (Nasdaq: FORR) global Customer Experience Index (CX Index™) 2025 rankings, ongoing challenges that drove last year's decline in customer experience (CX) quality - weaker ...

Concentrix is a global CX leader with real, operational AI, a strong customer base, and proven cash generation, not just ...

We spoke to the CEO of Verizon's consumer group to get all the details about a new project that's been under wraps for months ...

The enhanced customer experience includes AI-driven support in the app that is more customized and available around the clock.

Five9 Inc. (NASDAQ: FIVN) is one of the best technology stocks according to Wall Street analysts. Earlier on June 10, Five9 ...

Build customer loyalty by focusing on helpful, friendly service, which shoppers value highly when recommending a store.

The growing role of AI and social media is enabling autonomous decision-making, real-time adaptability, and goal-driven ...

Decagon, a startup providing customer service solutions powered by artificial intelligence, said on Monday it had raised $131 million in a funding round that valued it at $1.5 billion.

To understand how AI will reshape the future of work, there are few better places to start than India’s $280 billion business ...

American Airlines recently announced the formation of its Customer Experience Advisory Board, led by AA’s chief customer officer, Heather Garboden. CX is now in the C-suite.

After 24 hours the roaring flood waters have subsided allowing crews on Interstate 40 to begin the intensive clean-up along with people living along Green Corner Road. The road was washed away as a ...

The integration of AI into Contact Center as a Service and Unified Communications as a Service tools is having a measurable ...