As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations ...

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Flawed conversational AI systems can damage a brand's credibility, but thoroughly tested solutions inspire confidence and ...

Q4 2024 Earnings Call Transcript February 4, 2025 AudioCodes Ltd. beats earnings expectations. Reported EPS is $0.37, ...

Five9 (Nasdaq: FIVN), provider of the Intelligent CX Platform, today announced the winners of the New Era of CX Awards 2024. These awards celebrate the most innovative companies and individuals ...

Automatic callbacks can improve customer satisfaction and lower costs, but some companies would rather avoid calls altogether ...

NICE has a narrow economic moat, but faces potential competition from AI entrants in the SMB segment. See why I rate the ...

Both hybrid SUVs have modest tow ratings. The CX-50 Hybrid's pulling capability is less than its nonhybrid siblings at 1500 pounds. Still, that beats the hybrid CR-V's 1000 pounds, but few buyers will ...

“By combining Five9's cloud-native CX platform ... call-handling support, and measurable financial benefits, Intradiem's solutions more than pay for themselves. Intradiem: Contact center ...

Citizen satisfaction with government services has reached a seven-year high of 69.7 out of 100. Even more impressive, this ...

DataSmart is DATAMARK's generative AI solution that acts as a personal digital assistant to give its users the relevant knowledge-based information they need quickly and accurately. DataScribe is ...