The former college football player urges other student-athletes to take matters into their own hands to ensure their safety.

Backed by Microsoft, this student built an AI solution for call centers designed to make that whole process less frustrating ...

In San Francisco, an approach that gifts cellphones to homeless people – with someone on the other end – helps to forge human ...

The trend toward omnichannel communication in contact centers is reflective of a broader shift towards digital customer service, as recently reported in a Gartner report on the three technologies that ...

Not thrilled about your company’s return-to-office mandate? Coffee badging may be the answer. Here's what to know.

As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations ...

If you want to work at home taking calls or pledges, this ACD Direct review explains how you can do this for them. ACD D ...

For years, robocall bad actors have targeted businesses with sophisticated schemes to steal customers’ financial and personal information. Even the most prominent brands are not immune. Amazon has ...

Disaster recovery centers will help people apply for federal assistance and allow them to speak to representatives of federal and state agencies. Several seeking help at the Pasadena location were ...

The button looks like an ID badge but can be pressed to pinpoint ... will alert the Broward Sheriff’s Office real-time crime center, which has access to surveillance cameras that activate ...

Ms. Saint John’s message is a reminder that a person’s home can be more than just shelter, but the literal center of their peace ... that he received a phone call from Oprah Winfrey after ...